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Refund and Returns Policy

Hat Foundry Return and Refund Policy

At Hat Foundry, we stand by the quality of our products and strive to ensure your satisfaction. To maintain the integrity of our custom creations and digital offerings, please review our return and refund policy below.

Return Policy

How to Return

To initiate a return, please contact us at hi@hatfoundry.com within the 7-day return window. Once approved, ship the item to the following address:

Hat Foundry
631 Broadway Street
East Liverpool, OH

Please note: Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Disclaimers

  1. Custom orders are final and eligible for replacement only in the event of defects or errors.
  2. Digital purchases are non-refundable under any circumstances.
  3. Returns received outside the 7-day window or not in new condition will not be accepted.
  4. Shipping fees for returns are non-refundable.

Frequently Asked Questions (FAQ)

1. Why don’t you offer refunds for custom orders?
Custom products are made specifically for you. Due to their personalized nature, they cannot be resold. We do offer replacements if the product is defective or incorrect.

2. Can I return a custom order?
Custom orders are not eligible for returns. If there is an issue, please contact us, and we’ll work with you to resolve it.

3. Why are digital purchases non-refundable?
Digital items are instantly delivered and cannot be "returned." This policy ensures fair use and protects our digital content.

4. What if my item arrives damaged or defective?
We will replace any damaged or defective items. Contact us at hi@hatfoundry.com with your order details and a photo of the issue.

5. How long does it take to process a return?
Once we receive the returned item, we will inspect it and process the return within 5–7 business days.

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