Frequently Asked Questions

Each item is custom made for your order. We strive to ship all orders within 48 hours however sometimes there maybe a delay due to inventory shortages. If this happens you will be contacted.

We exclusively use UPS for all of our shipping needs. Orders over $49.99 ship for free, and anything less ships for a flate rate of $7.99. Shipping is via UPS Ground and will take anywhere from 1-5 days to arrive after shipping.

From the time you order, to the time your package arrives at your door will be anywhere from 3-10 days typically.

We've partnered with Shopify to securely handle your payments, accepting all major U.S. credit and debit cards online. Prefer to pay in person or via invoice? No problem—we happily accept CashApp payments and can easily send invoices your way.

Absolutely. We partner with Shopify to securely process all transactions, ensuring your payment details are encrypted, protected, and never stored on our servers.

Currently, orders need to be paid in full at the time of purchase, but we do accept multiple payment methods, including major credit cards, CashApp, or invoicing for larger custom orders.

We move quickly to produce your custom items, so modifications or cancellations aren't typically possible once an order is placed. However, if you need assistance, please contact us immediately—we'll do our best to accommodate your request.

We typically process and ship custom orders within 7–10 business days. You'll receive tracking information as soon as your order is on its way.

Since custom orders are uniquely tailored to you, they’re not eligible for refunds. However, if your product has any defects or issues, we'll gladly replace it at no cost—no questions asked.

Yes, non-custom items can be returned within 7 days if they're unworn and in new condition. Contact us at hi@hatfoundry.com to start your return process.

After your order ships, you'll receive an email with tracking details. You can easily track your package every step of the way.

Can we? Yes, will we? No. We won't create symbols or imagery that promotes hate of any kind. We will not create anything that depicts anything illegal or encourages acts of violence against any group, sub-group, demographic of people (Yes even the Whites!). We will also not place any trademarked images onto any item.

I promise we'd love to and we'll work with you to get it done, but we do not have the licensing in place to create work that contains trademarks/copyrighted images of cars, sports, colleges, or pretty much anything. If you would like to put us in touch with your legal department so they can guide us through the process we're more than happy to get through it.

Yes we will. We'll have to work with you to get licensing in place for us but we'd love to get you outfitted in custom gear for all your needs.

We offer wholesale, Business to Business, bulk and Corporate orders. Wholesale is considered any order of 25 or more of IDENTICAL items. You can use the contact form, give us a call or send us a message for more information on these programs. hi@hatfoundry.com